Terms of service

Terms of Service

Last Updated: 17 August 2026

Welcome to BIZY LTD. These Terms of Service ("Terms") govern your access to and use of our website, online store, products and related services.

Throughout these Terms, the terms "we", "us" and "our" refer to BIZY LTD. By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

1. Online Store Terms

By using our website and placing an order, you confirm that you have the legal capacity to enter into a binding contract or that you are using the website with the appropriate consent where required by law.

You may not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or other material that could damage or interfere with our website, systems or services.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, dimensions, colours and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your screen, lighting conditions and manufacturing variations.

For lighting products, actual brightness and colour temperature may also vary depending on the product specification, environment and power source.

We reserve the right to modify product descriptions, specifications and availability where appropriate.

3. Product Safety and Installation

Customers are responsible for following all instructions, safety information and installation guidance supplied with our lighting products.

Electrical products should be used only with compatible power supplies, bulbs, voltages and accessories as specified for the relevant product.

Where professional installation is required or recommended, customers should use a suitably qualified person.

Products must not be modified, dismantled or used in a manner inconsistent with their intended purpose.

4. Prices

All prices displayed on our website are shown in the applicable currency indicated at checkout.

We reserve the right to change our prices at any time. Price changes will not normally affect orders that have already been accepted by us.

Any applicable shipping charges, taxes or other fees will be displayed or calculated during checkout where appropriate.

5. Orders

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product information error;
Payment cannot be authorised;
We reasonably suspect fraud or unauthorised activity;
We cannot deliver to the address provided.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund.

6. Payment

Customers must provide accurate and complete billing and payment information.

Payments may be processed through third-party payment providers. Your use of a particular payment method may also be subject to the terms and privacy practices of the relevant payment provider.

We reserve the right to perform reasonable fraud and security checks before accepting or dispatching an order.

7. Shipping and Delivery

Orders will be processed and delivered according to the shipping options and estimated delivery information provided on our website.

Delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather and other disruptions.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Returns, exchanges and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection law.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Nothing in these Terms limits your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@bizyltd.xyz.

If your order has already been dispatched, you may need to receive the order and follow our applicable return procedure.

Any statutory cancellation rights available to UK consumers remain unaffected.

10. Accuracy of Information

We make reasonable efforts to provide accurate and current information on our website.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

Where legally permitted, we may correct errors and update information. Where an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law.

11. Intellectual Property

Unless otherwise stated, the content available through our website, including text, graphics, branding, logos, layouts and other materials owned by us, is protected by applicable intellectual property laws.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, distribute, commercially exploit or modify content owned by us without our prior permission, except where permitted by law.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery companies or other services.

We are not responsible for the content or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.

You should review the applicable terms and privacy policies of third-party providers when using their services.

13. Prohibited Uses

You must not use our website or services:

For unlawful or fraudulent purposes;
To violate the rights of another person;
To submit false or misleading information;
To distribute malware or malicious code;
To interfere with the security or operation of our website;
To collect personal information about others unlawfully;
To attempt unauthorised access to our systems or accounts;
To engage in activities that violate applicable laws or regulations.

14. Disclaimer

We aim to provide reliable products and services. However, website availability may occasionally be interrupted for maintenance, technical issues or circumstances outside our reasonable control.

Nothing in these Terms excludes warranties, guarantees, rights or remedies that cannot legally be excluded under applicable consumer law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, BIZY LTD will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Your statutory consumer rights remain unaffected.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

By using our services, you acknowledge that your personal information may be processed as described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights that you already have under an existing contract where doing so would be unlawful.

18. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

Nothing in these Terms prevents a consumer from relying on any mandatory rights or protections available under applicable law.