Frequently Asked Questions (FAQ)

Welcome to the BIZY LTD FAQ. Here you can find answers to some of the most common questions about our table lamps, orders, shipping, returns and customer support.

1. What products do you sell?

We specialise in stylish and practical table lamps and decorative lighting designed for bedrooms, living rooms, bedside tables, desks and other interior spaces.

Our collection includes a variety of modern, elegant and decorative designs to complement different home styles.

2. How much does shipping cost?

We charge a flat shipping fee of £5 per order.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

3. How long does delivery take?

Estimated delivery times are:

United Kingdom: approximately 3–7 business days
International Orders: approximately 7–15 business days

Please note that these are estimates. Delivery may occasionally take longer due to customs processing, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after successful payment.

You will receive shipping information when your order has been dispatched, where available.

5. Can I track my order?

Yes. Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the tracking information to update after receiving your shipping confirmation.

6. Can I change or cancel my order?

Please contact us at info@bizyltd.xyz as soon as possible if you need to change or cancel your order.

We will make reasonable efforts to accommodate your request. However, if the order has already been processed or dispatched, changes or cancellations may no longer be possible.

7. What is your return policy?

We offer a 30-day return period.

You have 30 days from the date you receive your order to request a return, subject to the conditions outlined in our Return and Refund Policy.

Please contact us before returning an item so that we can provide return instructions.

8. What should I do if my lamp arrives damaged?

Please contact us as soon as reasonably possible at info@bizyltd.xyz.

Please provide:

• Your order number
• A description of the problem
• Photos of the damaged product
• Photos of the packaging where possible

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

9. What if I receive the wrong product?

If you receive an incorrect product, please contact our customer service team and provide your order number and photographs of the item received.

We will review the issue and arrange an appropriate solution.

10. When will I receive my refund?

Once your returned product has been received and inspected, we will notify you regarding the outcome of your refund request.

Approved refunds will normally be issued to your original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear in your account. Your bank or payment provider may require additional processing time.

11. Can I exchange my lamp?

Where exchanges are available, please contact us at info@bizyltd.xyz with your order details.

Our customer service team will provide further instructions based on product availability.

12. Will the lamp look exactly the same as the pictures?

We make reasonable efforts to ensure our product photographs accurately represent our lamps.

However, slight differences in colour or appearance may occur due to screen settings, photography, room lighting and normal manufacturing variations.

13. How do I choose the correct lamp?

Please review the product description, dimensions, specifications, colour and other information on the relevant product page before ordering.

Consider where you plan to place the lamp, the available space and the type of atmosphere or lighting you want to create.

If you need assistance before purchasing, please contact us.

14. What should I do if I have a problem with my order?

Please email info@bizyltd.xyz and include your order number and a brief description of the issue.

Our customer service team will assist you as quickly as reasonably possible.

15. How can I contact BIZY LTD?

You can contact us using the following details:

BIZY LTD

Address:
128 City Road
London, United Kingdom
EC1V 2NX

Email: info@bizyltd.xyz
Phone: +44 7802899524

We’re happy to assist with questions about our products, orders, shipping, returns and after-sales support.