Refund policy

Return and Refund Policy

Last Updated: 17 August 2026

Thank you for shopping with BIZY LTD. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning products purchased from our online store.

1. 30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be in its original or resalable condition;
Be unused and free from damage caused after delivery;
Include all original accessories, components, manuals and packaging where reasonably possible;
Include proof of purchase or your order information.

Please contact us before returning any item so that we can provide the appropriate return instructions.

2. How to Request a Return

To request a return, please contact us at:

Email: info@bizyltd.xyz
Phone: +44 7802899524

Please provide your order number, the product you wish to return, and the reason for the return.

If your return is accepted, we will provide you with instructions on how and where to send your item.

Please do not send products back without first contacting us.

3. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your lamp or other product arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs or videos showing the product, packaging and any visible damage so that we can assess the issue.

If the product is confirmed to be faulty, damaged on arrival or incorrectly supplied, we will arrange an appropriate solution, which may include a replacement, repair, refund or return at no additional cost to you, as applicable.

4. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the applicable return period.

Unless otherwise stated or required by law, customers may be responsible for the cost of returning products where the return is due solely to a change of mind.

Products should be packaged carefully to prevent damage during return transportation.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been damaged through misuse or improper installation;
Products that have been materially altered or modified by the customer;
Personalised or custom-made products, except where defective or otherwise required by law;
Items that cannot reasonably be resold due to their condition after use.

These exclusions do not affect any statutory rights you may have in relation to faulty, damaged or misdescribed goods.

6. Refunds

Once we receive and inspect your returned product, we will notify you of the outcome of your refund request.

If approved, the refund will normally be issued to your original payment method.

Please allow approximately 5–10 business days after a refund has been processed for it to appear in your account. Processing times may vary depending on your bank, card issuer or payment provider.

Original delivery charges will be handled in accordance with applicable law and the circumstances of the return.

7. Exchanges

If you wish to exchange an item, please contact us at info@bizyltd.xyz.

Where an exchange is available, we will provide instructions based on product availability and the circumstances of your request.

8. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order. However, if the order has already been processed or dispatched, you may need to wait until you receive it and then follow our return procedure.

9. UK Consumer Rights

Nothing in this policy is intended to limit or exclude any rights available to consumers under applicable UK consumer protection law.

Where you purchase goods online as a consumer, you may have additional statutory cancellation and refund rights. Your statutory rights in relation to faulty, damaged or misdescribed goods remain unaffected by this policy.