Privacy policy

Privacy Policy

Last Updated: 17 August 2026

This Privacy Policy describes how BIZY LTD ("we", "us", or "our") collects, uses, stores and protects your personal information when you visit our online store, make a purchase, contact us, or otherwise use our services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Products purchased or viewed
Payment-related information
Customer service communications
IP address
Browser and device information
Website activity and interaction data
Cookie and similar technology information

Payment information may be processed directly by our payment service providers. We do not necessarily receive or store your complete payment card details.

2. How We Collect Your Information

We may collect personal information when you:

Visit or browse our website;
Create an account;
Place an order;
Make a payment;
Subscribe to marketing communications;
Contact our customer service team;
Request a return, refund or exchange;
Participate in promotions or surveys; or
Otherwise interact with our store.

We may also receive information from service providers that help us operate our business, such as Shopify, payment processors, delivery companies and analytics providers.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders;
Process payments and refunds;
Arrange shipping and delivery;
Provide order confirmations and updates;
Manage returns, refunds and exchanges;
Respond to customer enquiries;
Provide customer support;
Detect and prevent fraud or suspicious transactions;
Maintain the security of our website and services;
Improve our products, website and customer experience;
Comply with accounting, tax and other legal obligations;
Send marketing communications where permitted by law.

We only process personal information where we have an appropriate lawful basis to do so.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal information because:

It is necessary to perform a contract with you, such as fulfilling your order;
We need to comply with a legal obligation;
It is necessary for our legitimate business interests, provided those interests do not override your rights;
You have provided your consent.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

E-commerce platform providers;
Payment processors;
Shipping and logistics providers;
IT and hosting providers;
Analytics and website service providers;
Professional advisers;
Fraud prevention and security providers;
Government authorities or regulators where required by law.

We do not sell your personal information for money.

Third-party service providers may process information according to their own privacy policies and applicable data protection requirements.

6. Shopify

Our online store may be hosted through Shopify, which provides the e-commerce platform that enables us to offer products and services online.

When you use our store, certain personal information may therefore be processed by Shopify and its service providers as necessary to provide the platform and related services.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where applicable, provide relevant advertising.

Depending on applicable law, you may be provided with options to accept, reject or manage certain non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

Where permitted by law, we may send you information about products, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at:

info@bizyltd.xyz

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to your orders.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your personal information in certain circumstances;
Request restriction of processing;
Object to certain processing;
Request data portability where applicable;
Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@bizyltd.xyz.

We may need to verify your identity before completing certain requests.

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled in violation of applicable data protection law.

13. Children's Privacy

Our products and services are not intended to be purchased by children who do not have the legal capacity to enter into a contract.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.