Shipping policy

Shipping Policy

Last Updated: 17 August 2026

Thank you for shopping with BIZY LTD. We are committed to providing a reliable and convenient delivery experience for all our customers.

This Shipping Policy explains our shipping charges, order processing, estimated delivery times and other important delivery information.

1. Shipping Fee

We offer a simple flat-rate shipping fee for orders placed through our online store:

Flat Shipping Fee: £5 per order

The £5 shipping fee will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

During busy periods, promotional events or public holidays, processing may take slightly longer.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and the shipping carrier.

Typical estimated delivery times are:

United Kingdom: 3–7 business days
International Orders: 7–15 business days

These delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Customs procedures, carrier delays, severe weather, public holidays and other circumstances outside our reasonable control may affect delivery times.

4. Order Tracking

Where tracking is available, customers may receive a shipping confirmation containing tracking information after their order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Recipient name
Street address
City
Postcode
Country
Telephone number

If you notice an error in your shipping information, please contact us at info@bizyltd.xyz as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Delayed Shipments

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

7. Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us at info@bizyltd.xyz.

We will review the shipment information and, where appropriate, contact the carrier to investigate.

Where a package is confirmed as lost before delivery, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.

8. Damaged Packages

Please inspect your package and products after delivery.

If your table lamp or another product arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the external and internal packaging where possible.

We will review the issue and provide an appropriate solution, which may include replacement, refund or other assistance.

9. International Shipping

International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, any import duties or taxes imposed by local authorities may be the customer's responsibility.

Customs processing may also result in additional delivery time.

10. Undeliverable or Returned Packages

If an order is returned to us because the shipping address provided was incorrect or incomplete, or because delivery could not be completed after reasonable attempts, please contact us.

Additional shipping charges may apply if the customer requests that an order be shipped again where the failed delivery resulted from incorrect information supplied by the customer.

11. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or dispatched, changes or cancellations may no longer be possible.